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    General conditions of sales

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    SALES TERMS AND CONDITIONS

    INTRODUCTION
    The following terms and conditions apply to the sale of products purchased from ARIA sarl by Resellers on this site. References throughout to Resellers or Reseller Partners are to Resellers who have signed a Reseller agreement with ARIA sarl.
    We want you to understand the basis upon which you buy products from us.
    Please read these terms and conditions carefully. If there is anything that you do not understand please contact us on +33 321 531 949 or by email to the following email address: info@orthowave.net before ordering a product and we will do our best to clarify the position for you. You will be contacted as soon as possible.

    1) WHO WE ARE
    These terms and conditions are entered into between ARIA sarl. which is registered in France under number 332 210 095 and whose registered office is 21 Résidence Voltaire 62700 Bruay la Buissière, France .
    Our VAT Number is FR 14 332 210 095.

    2) CUSTOMER SATISFACTION
    If you have a suggestion as to how we can improve our service to you or if you are dissatisfied about our service or any goods or services that you bought from ARIA sarl then please contact us immediately on +33 321 531 949 or by email to the following email address: info@orthowave.net
    You will be contacted as soon as possible. Our aim is to provide a resolution within five (5) working days.

    3) HOW TO BUY FROM US
    If you want to buy goods or obtain services from us you have a choice of ways of doing this.

    (A) ORDERING
    A purchase order must be faxed, emailed or posted to us for all goods to be delivered. Our terms and conditions will apply to any contract for the sale of the relevant goods or services.

    (B) CHECKING AND CORRECTING
    It is up to you to check that your order form is completed correctly. If however you realise that you have made a mistake then do call us on +33 321 531 949 and we will see whether it is possible to intercept the order before it is accepted by us. It may not be possible to intercept the order and we shall be under no obligation to inform you of the fact in the event that it is not possible.

    (C) ORDERS CANNOT BE WITHDRAWN WITHOUT OUR AGREEMENT
    By submitting your order by any of the above methods you are irrevocably offering to buy the goods on these terms and conditions.

    (D) ACCEPTANCE OF ORDERS
    We are not obliged to supply goods or services to you until we have confirmed acceptance of your order and this is when the contract is made. We normally do this by email under the heading "Confirmed Order".

    (E) ORDERING ALLOWS US TO USE YOUR PERSONAL DATA
    By submitting your order you are also allowing us to use your personal details or your customer’s delivery details (and you warrant that you have procured their consent to this) for the purposes of supplying the goods or services concerned (including passing your details and your customers’ details on to couriers and other subcontractors for the purpose of fulfilling your order).

    (F) QUOTATIONS
    You can obtain a quote by phone, fax, post, email or online by converting your Shopping Basket to a quote. Quotes are stamped with a date/time group and are valid for ten (10) working days from the moment of creation. Should you decide to alter your quotation in any way then its validity expires and a new quotation should be created.

    (G) UPGRADES AND EDUCATION/ACADEMIC PRODUCTS
    If upgrades are required, you will need to provide serial number evidence of the current product(s).

    4) PRICING
    We try to keep our prices as simple to understand as possible. However, you should bear in mind that prices are always subject to change.
    Where applicable, delivery charges are shown as a separate line on every order (please refer to Shipping and Courier Charges below).

    5) VAT
    Our VAT Number is FR 14 332 210 095.
    Our prices do not include VAT which is chargeable at the then prevailing rate in France (19.6% in January 2008). VAT is also chargeable on all goods shipped to EU countries unless customers provide their VAT/tax number on headed paper or an official document. When a user in an EC country, other than France, provides a valid VAT number then the ‘Total Exc. VAT’ applies.

    6) RISK AND DELIVERY
    Unless otherwise agreed in writing by ARIA sarl, any dates specified by ARIA sarl for delivery of the goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery will be within a reasonable time. Subject to the other provisions of these terms ARIA sarl will not be liable for any direct, indirect or consequential loss costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods. However, title to the goods will remain with ARIA sarl until the Reseller pays for the goods in full.

    7) NO WARRANTIES
    We do not warrant that any products sold to you will meet your requirements or your customer’s requirements or that their operation will be uninterrupted or error free.

    8) EXCLUSION OF LIABILITY Further to our company policy we hereby exclude all express and implied warranties or conditions relating to the products and services that we sell whether via our website at http://www.orthowave.net or otherwise.

    9) LIMITATION OF LIABILITY
    Our liability to you for any losses and costs connected with the sale of products or services to you shall not exceed the amount you originally paid us for the products or services in respect of which your claim relates.

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